Our organisation is Beaford Arts, a charitable company (limited by guarantee). Beaford Arts is a registered charity. Registered in England and Wales number 279784.
Crown Yealm House
Pathfields Business Park
South Molton EX36 3DW
Telephone 01769 573573
Terms and Conditions for Purchases
All orders are subject to our full terms and conditions (below). Nothing in these affects your statutory rights as a consumer.
DESCRIPTION OF GOODS/SERVICES
Once an order has been received, we will confirm the details and price for the items via email. Details, descriptions and prices for goods shown on our web sites are correct at the time when the information was inputted. We will try to ensure these are regularly updated.
RETURN, REFUND, CANCELLATION POLICY
We will only refund the cost of goods if it can be clearly shown that we have made an error in the order content, production or packaging. We cannot accept responsibility for damage that occurs in transit.
We regret that event tickets cannot be exchanged or refunded after purchase. Beaford Arts reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.
In the event of cancellation, you will be notified as soon as possible. Ticket purchases will be refunded at face value with the exclusion of postage costs.
Beaford Arts will deliver orders within 7 days to the delivery address which you supply. Delivery will be charged at the current Royal Mail postal rate for the goods, plus packaging and will be sent within 7 days of receipt of order and clearance of payment, if in stock at the time of ordering. In the case of photographs these are printed individually to order by a third party supplier who will undertake to fulfil the order in the shortest time possible.
We accept orders for delivery to the UK and Europe. However, enquiries are welcome for orders outside of this. Please phone or email for details.
Please Note: the transaction currency is £GBP (Pounds Sterling). Payments from abroad will need to be in £GBP and the currency conversion rate needs to be checked with customer services before a transaction will be approved.
CUSTOMER SERVICE DETAILS
If you have any complaints regarding the service you have received, please contact 01769 572573, opening hours, Monday to Friday 9am-5pm. Alternatively, write to Beaford Arts, Crown Yealm House, Pathfield Business Park, South Molton, Devon, EX36 3LH, or email firstname.lastname@example.org
All information collected by you at the time of order will be stored in our database and used only under your instruction and to action your payment. Under no circumstances will your information be passed to a third party.
Beaford Arts is committed to preserving the privacy of all visitors to this website. Please read the following to understand how we use and protect the information that you provide to us.
By using and/or registering on this site or contacting us by email or through this site, you consent to the collection, use and transfer of your information under the terms of this policy.
When you visit or register details on our website you may be asked to provide certain information about yourself including: your name, contact details and any other information we may request from you on our registration or contact forms. We may also collect information about your usage of our website, as well as information about you from emails or letters you send to us or information gathered during telephone conversations with you, when you use certain services and/or when you visit our web pages.
Use of your Information
Your information will enable us to customise content you see on our pages and to contact you for customer feedback. We will also use and analyse the information we collect so that we can administer, support, improve and develop our work.
In particular we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our website or our services. Further, where you have consented, we might also use your information to contact you with information which we think may interest you. If you change your mind about being contacted in the future please let us know by contacting us at our contact details set out below.
We are committed to gathering and processing personal data in compliance with the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communications Regulations (PECR). We always collect and process data on lawful grounds to meet the genuine needs of our organisation, but we do so with the highest regard for an individual’s security and rights. If you wish to get in touch with us regarding your information, how we are complying with the General Data Protection Regulations, or to make any kind of complaint or enquiry regarding how we use and store your data, please contact us at the address in the contact section below, or call 01769 572573.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Our website uses cookie files to identify registered users. Cookies contain information that is transferred to your computer's hard drive. Certain pages on our website are reserved for users who have completed and submitted a registration form. The cookie file does not contain your registration information but is used to verify your username and password when accessing certain pages and information on our website.
Information Sharing and Disclosure
The information you provide to us will be held on our servers and may be accessed by or given to our staff and third parties who act for us, for the purposes set out in this policy. By submitting your personal data, you agree to this transfer, storing or processing. We may further use this information for any purposes set out in this policy, including monitoring management purposes or for other purposes approved by you through your use of the website.
To enable us to monitor and improve our web site, we gather certain aggregated information about your use of the site. We may aggregate statistics, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any information which could be used to identify you.
Finally if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us as we are the data controller for this information. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. As a registered user you will be able to update certain information, or delete your account yourself free of charge.
Confidentiality and Security
All comments, queries and requests relating to our use of your information should be addressed to:
Crown Yealm House
Pathfields Business Park
South Molton EX36 3DW
Beaford Arts is a charity, registered in England and Wales with registered number 279784, and company number 1485291.
Messages may contain confidential information and are solely intended for the recipient and others may not distribute copy or use them. If you have received a communication in error, please inform us immediately and delete it and any copies of it. Beaford Arts have taken every reasonable precaution to ensure that any attachment to emails have been swept for viruses. We cannot accept liability for any damage sustained as a result of software viruses. You should ensure they are virus free before opening them.
Thank you for your co-operation.